Steven & Noreen M. -- 4/29/2009

"On behalf of Noreen, I want to thank you for your time and help this evening. 
 
It's obvious to me that you're on our side and looking out for our best interests.  This is exactly what we've been seeking in a realtor and we look forward to continued work with you as we look for the right house...

...We have been back and forth and trying to learn and you've never pressured us on anything and seem open to helping us negotiate a price that is reasonable for the circumstances, current market and our budget.  I've even (sometimes regrettably) been tough on you and you countered with the appropriate response each time.  That's good business and, as a salesperson myself, I can appreciate and respect that."

Ed and Natalie S. -- 7/25/2008

First of all, what could I have done differently to make this a better transaction for you?

"Nope - top notch - hey you even held the staircase so I wouldn't rip it off the ledge - that's service!"

Also, was there anything in particular that you did like about the service I provided?

"AVAILABILITY -- thank you for being such a reliable resource!"

"We would also like to continue working with you - our goal is to build a portfolio of properties so as soon as we see our way clear in the next few weeks (Fingers crossed) we would like to start the process again...

 ...I think you should keep notes so you can have a second career teaching customer service one day."